Answered By: Research Center Desk
Last Updated: Sep 09, 2019     Views: 957

The new Wepa Print Stations unlock tremendous new potential for students, faculty/staff, and other patrons, offering both traditional print capabilities (e.g., via the Wepa print drivers downloaded to your personal laptop) and modern options ranging from printing from cloud computing services, printing directly from your mobile device, from a USB drive, and much more. General information about Wepa Print Stations can be found from the IT@DU Website. To learn how to print from the Anderson Academic Commons, follow the link below appropriate to your patron group.

See Also: Common Wepa Printing Errors for All Patron Groups


Printing Instructions for Students

Students print for FREE, and yes, that includes color printing! If the Wepa Print Stations attempt to charge you for a print job, find help from IT or another library service point.

Step 1: Getting Started

  • You now have a Wepa account connected with your PioneerID Card and your DU login (du.edu email and PioneerWeb password). You can explore your Wepa account by logging in at https://wepanow.com/login.
    • Select “University of Denver” as your school, and allow the page to reload with DU branding before logging in.
    • If you so choose, you can connect your Wepa account with cloud computing services such as Google Drive or Dropbox. Your DU/Office365 OneDrive will automatically be connected to your Wepa account.
       
  • With the “Document Upload” tab, you can upload any document or image for printing anytime you’re connected to the Internet, bypassing the traditional “File > Print” method within Word, Adobe, or another program. Print jobs can be released from any Wepa Print Station corresponding to your choices (but B&W jobs can also be released from color stations).
     
  • Printing at a Wepa Print Station is controlled by your DU ID card. After you swipe your DU ID card (gold stripe), your name should appear at the top right of the screen. Familiarize yourself with the array of printing options offered by Wepa:

Wepa Printing Options

  • While a student at DU, you will likely use some combination of these various printing options.

 

Step 2: Printing Directly from the Wepa Print Stations without sending from another computer.

  • Four of the print options allow you to print directly from the Wepa Print Stations without sending a file from another computer. These include:
     
    • USB: After swiping your DU ID card at the print station, plug in your USB drive and either wait for the document browser to appear, or select USB from the options on the right of the screen. You can navigate to your print-ready documents, select your options (color or B&W, one-sided or two-sided, etc.), and print directly from the kiosk.
       
    • Cloud: You can link your cloud drives to your Wepa account online at https://wepanow.com/login, or you can also accomplish this directly from a kiosk. Once you have linked your accounts, you can navigate through your file system with the Wepa kiosk’s document browser, choose documents to print, select your options (color or B&W, one-sided or two-sided, etc.), and print directly from the kiosk.
       
    • Canvas: To link Canvas with your Wepa account, you must login to Canvas directly from a Wepa Print Station after swiping your DU ID card. You can then navigate through your Canvas file system (including documents uploaded for reading or assignments by a professor) with the Wepa kiosk’s document browser, choose documents to print, select your options (color or B&W, one-sided or two-sided, etc.), and print directly from the kiosk.
       
    • Wepa Mobile App: Files can be printed directly from the file system on your mobile device or tablet using the Wepa app. Navigate to the app in your App Store, download it, and log in with your University of Denver credentials.



      Once logged in, press the + button to send files for printing from your file system, camera, or cloud drive. Select your print options (color or B&W, one-sided or two-sided, etc.), then swipe your card at a Wepa Print Station and release your print jobs.
       

Step 3Printing from the Wepa Print Stations by sending your document from another computer.

  • Printing is also possible via more traditional methods, such as from your laptop or the lab computers in the Anderson Academic Commons.
     
    • Desktop/Lab Computers in the AAC: The lab computers in the Anderson Academic Commons, both PCs and Macs, have the Wepa Print App installed. To print to the Wepa Print Stations from any program (e.g., Word, Adobe, or web browsers), ensure that you select one of the Wepa Printer options from the drop-down menu. These include: 

           –  Wepa BW (Black & White)
           –  Wepa BW Double-Sided
           –  Wepa Color
           –  Wepa Color Double-Sided

      Your selection cannot be changed after you have sent the document to print. You will then see the Wepa Print App login screen appear after a few seconds. Allow the page to fully load and you can login to the DU-branded screen with your du.edu email address and password. Your print job will then be connected to your Pioneer ID card, and you can swipe your ID card at a Wepa Print Station in order to release your print job.​
       
    • Your Personal Laptop: To setup the Wepa printers on your personal computer, navigate to https://wepanow.com/software. Download and run the executable file, and then once the drivers are installed, select “Private Computer” and login with your du.edu credentials so that all print jobs sent from your laptop will be connected with your Pioneer ID Card. You can then print from any program as usual, just be sure to select the correct Wepa printer as listed above so that the document outputs as you expect once you swipe your card at the Wepa Print Station.
       
    • Web Upload Option: You can also send documents to print from any computer—whether your laptop or an AAC computer—without following the traditional “File > Print” steps in Word, Adobe, or another program. Printable files can be uploaded to your account at https://wepanow.com/webupload.
      • Select “Choose your file.”
      • Find the file you wish to print in your computer’s document browser or file system and proceed.
      • Select the appropriate options for your print job (color vs. black/white, single-sided or double-sided, etc.), and then “Set Print Options.
         
    • Print from Email: You can also print at a Wepa Print Station by sending your printable document from your du.edu email address as an attachment to print@wepanow.com. Once you have emailed your document for printing, walk to a Wepa Print Station and swipe your ID card to release the print job. This option offers the fewest print options, as you cannot select color printing or two-sided printing.

 

Step 4: Additional Details

  • Scanning/CopyingMost Wepa Print Stations are also equipped with a Scanner bed. If you need to make copies of just a few pages or personal documents, choose the “Scan” option on the right-hand side of the kiosk screen. Scan each page before proceeding to Print your document, and click Next when you have scanned all of the pages that you need. At this point, you can either print from the Print Station or save your document to a connected cloud drive.
     
  • You can bypass the need to swipe your Pioneer ID card at the Wepa Print Stations if you use the Wepa mobile app. Within the app, tap the “Tap to Login” terminal and hold your device screen-side up where indicated on the kiosk. Your account should login.
    • Note: Older phones (e.g., iPhone 6 and before) may not have the requisite functionality for this feature to work.

  • You can also bypass the need to swipe your DU ID card for quick access to certain print jobs when you are logged into your Wepa account is logged in in a Web browser. Wepa will display a six-digit alphanumeric code corresponding to each print job you have sent, irrespective of whether you’ve uploaded the document on the website or sent it for printing in the more traditional method. You can use this six-digit code to login at a Wepa print station and quickly access your print job.

 

 

Printing Instructions for Faculty, Staff, and Recent Alumni with DU Pioneer ID Cards

Printing is no longer free for faculty or staff members. Price breakdowns for letter sized paper (8.5" x 11") are as follows:

COLOR SETTING, SIZE SINGLE SIDED DOUBLE SIDED
Black and White, Letter (8.5 x 11) $0.10 $0.19
Color, Letter (8.5 x 11) $0.45 $0.89

For full price breakdowns, see the table near the bottom of IT@DU's Wepa Printers page.
 

Step 1: Getting Started.

  • Faculty, staff, and recent alumni with their DU ID cards (gold stripe on back) should have Wepa accounts set up and waiting for them. Printing from Wepa Print Stations is controlled by your Pioneer ID Card.
     
  • You can access your Wepa account by logging in at https://wepanow.com/login.
    • Select “University of Denver” as your school, and allow the page to reload with DU branding before logging in.
    • If you so choose, you can connect your Wepa account with cloud computing services such as Google Drive or Dropbox. Your DU/Office365 OneDrive will automatically be connected to your Wepa account.
    • You can pay by the print job if you so choose, but you will incur surcharges for print jobs under $5.00. It will be advantageous for most faculty, staff, and alums who anticipate printing often to maintain a balance with Wepa by clicking “Deposit Funds.”
       
  • While you may naturally default to familiar, established print processes or methods, Wepa allows a variety of new options to send print jobs to a Print Station. These include the following:
     

    Wepa Print Options

  • At this point, printing for Faculty, Staff, and Recent Alumni will be no different than the processes that Students follow. Click here to continue to Step 2 as listed in the Student Printing Guide of this FAQ.

 

 

Printing Instructions for Public Patrons (and Non-Recent Alumni)

Public patrons and library visitors who wish to print can pay for print jobs at the Wepa Print Station kiosks. Price breakdowns for letter sized paper (8.5" x 11") are as follows:

COLOR SETTING, SIZE SINGLE SIDED DOUBLE SIDED
Black and White, Letter (8.5 x 11) $0.10 $0.19
Color, Letter (8.5 x 11) $0.45 $0.89

For full price breakdowns, see the table near the bottom of IT@DU's Wepa Printers page.

Note: Old print cards with DU branding purchased before September 2019 from the VTS machine in the AAC, both red and gold in color, are now obsolete. These were managed by the PioneerID Card office in Driscoll. Please contact that office with any questions about refunds of your old outstanding balances.
 

Step 1: Determine whether you want to Create an Account with Wepa, or Pay Job-by-Job.

  • If you will be printing in the Anderson Academic Commons or DU’s campus regularly, you will benefit from creating an account with Wepa and depositing a balance, because they tack a 0.40 upcharge on all print jobs under $5.00.
     
  • To create an account, navigate to https://wepanow.com/login.
    • Select “A Guest User” in the drop-down box. You will be able to print anywhere a Wepa-branded printer is located, not just on DU’s campus.
    • Click on “Register,” and complete the registration form using any email address. Your email address will serve as your username when sending jobs to print from a computer and/or releasing print jobs at the Wepa kiosks.
    • Once your account is created, log in using your new credentials and deposit money to your account using a debit/credit card or PayPal. Your account will now be ready to use for printing.
       
  • If you are paying job-by-job, you will still need to create an account unless you are uploading documents to the print stations directly from a USB drive. A Wepa account is necessary to connect jobs you send to print from any computer or device to your control once you attempt to release the print job from a kiosk.


To Print as Quickly as Possible as a Public Patron

  • To print as quickly and simply as possible, connect a USB drive containing your printable document (.doc, .docx, .pdf, image files, etc.) to the print station. Allow the screen to bypass the login process for now and you can select your document, the printable range, color/black and white, etc., and when finished, select Done. The kiosk will then display the price of your print job.
     
    • Note: In lieu of printing from a USB drive, you can also “tap here” on the screen and then select “Print from Scan, USB, or Cloud Drive.” If scanning, place your document on the scan bed and follow the instructions. If connecting to a cloud drive, enter your login credentials and select your document, printing parameters, etc.
       
  • Select Print, followed by your payment method. If necessary, accept the 0.40 upcharge and proceed with swiping your credit/debit card or entering other payment details (PayPal, etc.). Your job will then print after the transaction is successful.

 

Step 2: Printing from the Anderson Academic Commons (AAC) Computers

Important: The AAC lab computers require a username and password to login and use. Alumni and selected other patrons can receive login credentials for free, and other public patrons can purchase access by the day, month, or year. See our borrowing privileges for further information. Once logged in and using the AAC lab computers, choose one of the options below to print.

  • Option 1: Traditional Printing
     
    • From the appropriate program with your print-ready document up and running, select File > Print.
       
    • You will need to change the print location to Wepa Color, Wepa B&W, or if you intend to print double-sided, the appropriate 2-sided option (Color or B&W). This step is important because once you send a document to the Wepa printers, you cannot change from Color to B&W or vice versa; you’d need to send the document to print again.
       
    • Verify the details of your print job and select Print.
       
    • After your file is sent to print within Word, Adobe, or the applicable program you’re using, you will notice a dialog box appear on the screen asking you to login to your DU account. This is for students, faculty and staff only. Instead, on the right-hand side of the dialog box, click on the icon that says Wepa Account.
       
    • You have only one minute to successfully login to your Wepa account, or the print job will disappear and you’ll have to send it again. Once you have logged in to your Wepa account, your print job will be successfully linked to your account.
       
    • You can either send additional jobs to print simultaneously by repeating these steps, or walk to a Wepa kiosk to complete the print job.
       
  • Option 2: Web Upload
     
    • You can also send documents to print from a computer without following the traditional “File > Print” steps in Word, Adobe, or another program. Printable files can be uploaded to your account at https://wepanow.com/webupload. Select “Choose your file” and find the file you wish to print in your computer’s document browser or file system.
       
    • Select the appropriate options for your print job (color vs. black/white, single-sided or double-sided, etc.), and then “Set Print Options.
       
    • When your Wepa account is logged in in a Web browser, Wepa will display a six-digit alphanumeric code corresponding to each print job you have sent, irrespective of whether you’ve uploaded the document on the website or sent it for printing in the more traditional method. You can use this six-digit code to login at a Wepa print station, bypassing the need to enter your username and password.
       
    • You can either send additional jobs to print simultaneously by repeating these steps, or walk to a Wepa kiosk to complete the print job.

 

Step 3: Releasing the Print Job at a Wepa Kiosk
 

  • Walk to the nearest Wepa kiosk corresponding to your print jobs. Even if you’ve sent your print job(s) in B&W, they can be completed from a Wepa Color Print Station at the B&W prices.
     
  • “Tap here” on the screen to bring up the login options, and then select “Wepa Account Login.” Type in your username and password using the keyboard that appears on the screen.
    • Note: The system will then give you the option to “tag” your Wepa account to any card with a magnetic stripe. This is not a necessary process, but if you would like to connect your Wepa account with a swipe-able card, it will obviate the need to login by typing your credentials in the future. You can always “un-tag” your swiped card from your account by logging in to view your account at https://wepanow.com/login.
       
  • You print job(s) should now appear on the screen. Select the print job(s) that you want to release, and then tap the green “Print” button.
     
  • Ensure that your Wepa account balance is selected, then release your print job.


 

Common Printing Errors for All Patron Groups

  • If a print job doesn’t appear on the Wepa Print Station after swiping your ID card: Ensure that you sent your document to a Wepa printer, rather than to the “Export as PDF” option, the old DUnet M6xx or CP4525 printers, or any of the other options in the computer's drop-down menu. Documents must be sent to a Wepa printer in order for them to appear at the kiosk.
    • If you sent your document from an AAC lab computer, you must also log in with your du.edu email address and password so that their print job is connected to your Pioneer ID Card. The “Wepa Print App” will pop up as a separate application, and may take 10-15 seconds to load on the screen after your print job otherwise appears as though it was successfully sent.
       
  • We have seen print jobs fail to appear on the Wepa Print Stations from students’ laptops immediately after driver installation. Try restarting your computer to see if that remedies the problem. If you are in a rush, try one of the other options for sending a file to print, such as the "Web Upload" option accessible at https://wepanow.com/webupload.
     
  • If you are a student and the Wepa Print Stations are attempting to charge you for print jobs, please report the problem to IT@DU. After hours, you can also call the Wepa help hotline, 1-800-675-7639. 
     
  • Certain print methods will be more reliable than others. During our trial phase with the Wepa Print Stations, for example, uploading items from a phone was slow and unreliable. Students’ experiences will certainly vary, but for now, the most reliable print options are:
    • Printing from a USB Drive
    • Web Upload of a file from a desktop or laptop
    • Printing from a linked Cloud drive or Canvas